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Schinkelhavenstraat 23 D
1075 VP Amsterdam

KVK / Chamber of Commerce: 34356154
BtW / VAT number:                    NL002224445B92


Please read here our
Privacy Policy & Terms and conditions for e-commerce:

Privacy Policy


About our privacy policy
Body-Linguistics cares a lot about your privacy.
We therefore only process data that we need for improving our services and we handle the information we have collected about you and your use of our services with care.
We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Body-Linguistics. The starting date for the validity of these conditions is 10/11/2020, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us with.
If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing
Below you can read how we process your data, where we save it, which security techniques we use and for whom the data is transparent.

Web store software

Our webshop has been developed with software from WooCommerce. Personal data that you make available to us for the benefit of our services will be shared with this party. WooCommerce has access to your data to provide us (technical) support, they will never use your data for any other purpose. WooCommerce is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. WooCommerce reserves the right to share collected data within its own concern in order to further improve the service.

Web hosting

We purchase web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services.
These are not personal data.
MijnDomein has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.
MijnDomein is obliged to observe secrecy on the basis of the agreement.

E-mail and mailing lists

We use the services of for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors

We use the “Mollie” platform to process (part of) the payments in our webshop. “Mollie” processes your name, address and residence details and your payment details such as your bank account or credit card number. “Mollie” has taken appropriate technical and organizational measures to protect your personal data. “Mollie” reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of “Mollie’s” services for which they engage third parties. “Mollie” does not store your data longer than permitted by the legal terms.


We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to make the delivery of the
to engage third-party services, we have given permission to WebwinkelKeur for this. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Invoicing and accounting

We use the in-voicing system of the digital platform Mollie.
EXAMPLE: We use the services of Mollie to keep track of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. [PROVIDER] is obliged to observe secrecy and will treat your data confidentially. [PROVIDER] will not use your personal data for purposes other than those described above.

Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigations
In some cases, Body-Linguistics can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to forget. We serve under applicable administrative obligations
keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Cookies and Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
In the event that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint:

please contact us by e-mail at
by post using the details provided below:

Schinkelhavenstraat 23 D
1075 VP Amsterdam

VAT NR :                                       NL002224445B92

Contact person for privacy matters:
Claudia Kratzheller


Body-Linguistics is entitled to change the content of this privacy policy without giving personal notice to the visitor of the site. However, the adaptation of the policy will be visible and accessible on the site itself as information to all visitors.


Terms & Conditions for e-commerce

General Terms and Conditions for Body-Linguistics Store


Article 1  – Definitions
Article 2  – The Entrepreneur’s identity
Article 3  – Applicability
Article 4  – The offer
Article 5  – The agreement
Article 6  – Right of withdrawal
Article 7  – Consumer’s obligations during the reflection period
Article 8  – Exercising the Consumer’s right of withdrawal and the costs
Article 9  – Entrepreneur’s obligation in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Compliance and extra guaranty
Article 13 – Delivery and execution
Article 14 – Continuing performance contract: duration, termination and extension
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes
Article 18 – Sector guarantee
Article 19 – Additional or varying provisions
Article 20 – Amendment to the General Terms and Conditions of Body-Linguistics

Article 1 – Definitions

In these Terms and Conditions, the following terms shall have the following meanings:
1.    Additional agreement: an agreement in which the Consumer acquires     products, digital content and/or services with respect to a distance agreement     and these goods, digital content and/or services are delivered by the     Entrepreneur or a third party on the basis of an arrangement between this     third party and the Entrepreneur;
2.    Reflection period: the period during which the Consumer may use his     right of withdrawal;
3.    Consumer: the natural person who does not act for purposes related to     his/her commercial, trade, craft or professional activities;
4.    Day: calendar day;
5.    Digital content: data produced and delivered in digital form;
6.    Continuing performance contract: a contract serving to deliver goods,     services and/or digital content in a given period;
7.    Sustainable data carrier: any means, including email, that allow the     Consumer or the Entrepreneur to store information directed to him/her     personally in such a manner that makes future consultation and use possible     during a period that matches the purpose for which the information is     destined and which makes unaltered reproduction of the stored information     possible.
8.    Right of withdrawal: the Consumer’s option not to proceed with the     distance agreement within the cooling-off period;
9.    Entrepreneur: the natural or legal person who is a member of Body-Linguistics and who provides products, (access to) digital content     and or services to Consumers at a distance;
10.    Distance contract: a contract concluded by the Entrepreneur and the     Consumer within the scope of an organised system for distance selling     products, digital content and/or services, whereby exclusive or additional     use is made of one or more technologies of distance communication up to the     conclusion of the contract;
11.     Standard form for withdrawal: the European standard form for     withdrawal included in Appendix 1;
12.    Technology for distance communication: a means to be used for     concluding an agreement without the Consumer and the Entrepreneur being     together in the same place at the same time.

Article 2 – The Entrepreneur’s identity

Name of Entrepreneur: Claudia Kratzheller / Company name : Body-Linguistis
Business address: Schinkelhavenstraat 23 D / 1075 VP Amsterdam Netherlands
Telephone number and the times at which the Entrepreneur can be reached by telephone; +31 (0) 6 206 222 40 / Monday till Friday 13:00 – 17:00 hrs
Email address:
Chamber of Commerce number: 34356154
VAT identification number: NL002224445B92

The Entrepreneur’s activity is not subject to a relevant licensing regime.

Article 3 – Applicability

1.     These General Terms and Conditions apply to any offer from the Entrepreneur     and to any distance contract concluded by the Entrepreneur and the     Consumer.
2.     Before concluding a distance contract, the Entrepreneur shall make the text of     these General Terms and Conditions available free of charge and as soon as     possible. If this is reasonably impossible, the Entrepreneur shall indicate in     what way the General Terms and conditions can be inspected and that they     will be sent free of charge if so requested, before the distant contract is     concluded.
3.     If the distance contract is concluded electronically, the text of these General     Terms and Conditions, in deviation from the previous section and before the     distance contract is concluded, may also be supplied to the Consumer     electronically in such a way that the Consumer can easily store it on a long-    term data carrier. If this is reasonably impossible, it will be specified where     the General Terms and Conditions can be viewed electronically and that they     will be sent to at the     Consumer´s request free of charge, either via     electronic means or otherwise, before concluding the distance contract;
4.     In the event that specific product or service condition apply in addition to     these General Terms and Conditions, the second and third paragraphs shall     apply accordingly, and in the event of contradictory terms and conditions, the     Consumer may always appeal to the applicable provision that is most     favourable to him/her.

Article 4 – The offer

1.     If an offer is of limited duration or if certain conditions apply, it shall be     explicitly stated in the offer.
2.     The offer contains a full and accurate description of the products, digital     content and/or services offered. The description is suitably detailed to enable     the Consumer to assess the products, or services and/or digital content     adequately. If the Entrepreneur makes use of pictures, they are truthful     images of the products and/or services provided. Obvious errors or mistakes     in the offer do not bind the Entrepreneur.
3.     All offers contain such information that it is clear to the Consumer what rights     and obligations are attached to accepting the offer.

Article 5 – The contract

1.     Subject to the provisions in paragraph 4, the contract becomes valid when the     Consumer has accepted the offer and fulfilled the terms and conditions set.
2.     If the Consumer accepted the offer via electronic means, the Entrepreneur     shall promptly confirm receipt of having accepted the offer via electronic     means. As long as the receipt of said acceptance has not been confirmed, the     Consumer may repudiate the contract.
3.     If the contract is concluded electronically, the Entrepreneur will take     appropriate technical and organisational security measures for the electronic     data transfer and ensure a safe web environment. If the Consumer can pay     electronically, the Entrepreneur shall observe appropriate security measures.
4.     The Entrepreneur may, within the limits of the law, gather information about     Consumer’s ability to fulfil his payment obligations, and all facts and factors     relevant to responsibly concluding the distance contract. If, acting on the     results of this investigation, the Entrepreneur has sound reasons for not     concluding the contract, he is lawfully entitled to refuse an order or request     supported by reasons, or to attach special terms to the implementation.
5.     Before delivering the product, the Entrepreneur shall send the following     information along with the product, the service or the digital content in writing     or in such manner that the Consumer can store it in an accessible manner on     a long-term data carrier:
a. the visiting address of the Entrepreneur´s business establishment where     the Consumer may get into contact with any complaints;
b. the conditions on which and the manner in which the Consumer may     exercise the right of withdrawal, or, as the case may be, clear information     about his being exempted from the right of withdrawal;
c. the information corresponding to existing after-sales services and     guarantees;
d. The price including all taxes of the product, service or digital content,     where applicable the delivery costs and the way of payment, delivery or     implementation of the distance contract;
e. the requirements for cancelling the contract if the contract has a duration     of more than one year or for an indefinite period of time.
f. the standard form for withdrawal if the Consumer has the right of     withdrawal.
6.     In case of a continuing performance contract, the stipulation in the previous     paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

In case of products:
1.    The Consumer can repudiate a purchase contract for a product without giving     reasons for a period of reflection of at least 14 days. The Entrepreneur     may     ask the Consumer about the reason for the withdrawal but cannot force     him to state his reason(s).
2.    The reflection period referred to in sub-clause 1 starts on the day the product     is received by the Consumer or by a third party appointed by him in advance     and who is not the carrier, or
a.    if the Consumer ordered several products in the same order: the day on         which the Consumer or a third party appointed by him received the         last product. The Entrepreneur may refuse an order of several products         with different delivery dates provided that he clearly informs the             Consumer prior to the order process.
b.    in case the delivery of a product consists of several batches or parts:         the day on which the Consumer or a third party appointed by him         received the last batch or the last part.
c.    in case of an agreement about regular delivery of products during a         given period: the day on which the Consumer or a third party appointed         by him received the first product.

In case of services and digital content that is not delivered on a physical carrier:
3.    The Consumer can terminate an agreement for services or an agreement     for delivery of digital content that is not delivered on a physical carrier     without giving reasons during at least 14 days. The Entrepreneur may ask     the Consumer about the reason for the withdrawal but cannot force him to     state his reason(s).
4.    The reflection period referred to in Article 3 starts on the day following the    conclusion of the agreement.

Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:
5.    If the Entrepreneur has not provided the Consumer with the legally required     information about the right of withdrawal or has not provided the standard     form for withdrawal, the reflection period expires twelve months after the     end of the original reflection period in accordance with the reflection period     determined in the previous sub-clauses of this Article.
6.    If the Entrepreneur provided the Consumer with the information referred     to in the previous article within twelve months after the starting day of the     original period of reflection, the period of reflection expires 14 day after the     day on which the Consumer received the information.

Article 7 – Consumer’s obligations during the time of reflection

1.    During this period, the Consumer shall handle the product and the packaging     with care. The Consumer shall only unpack or use the product to the extent     necessary for establishing the nature, the characteristics and the effect of the     product. The guiding principle is that the Consumer may only handle and     inspect the product in the manner in which one is allowed to handle a product     in a shop.
2.    The Consumer is only liable for the decrease in value of the product that is     caused by the way of handling the product which went further than     allowed in sub-section 1.
3.    The Consumer is not liable for the decrease in value of the product if the     Entrepreneur has not provided him with all legal information about the right of     withdrawal before concluding the Agreement.

Article 8 – Exercising the Consumer’s right of withdrawal and the costs

1.    If the Consumer exercises his right of withdrawal he shall notify the     Entrepreneur unambiguously with the standard form for withdrawal within the     period of reflection.
2.    The Consumer shall return the product or deliver it to (the authorized     representative of) the Entrepreneur as soon as possible but within 14 days     counting from the day following the notification referred to in sub-clause 1.     This need not be done if the entrepreneur offered to collect the product     himself. The Consumer observed the period of returning the product in any     event if the product is returned before the expiration of the period of     reflection.
3.    The Consumer shall return the product with all delivered accessories and if     reasonably possible in the original state and packing and in conformity with     reasonable and clear instructions given by the Entrepreneur.
4.    The risk and the burden of proof for the correct and timely exercise of the     right of withdrawal fall on the Consumer.
5.    The Consumer shall bear the direct costs of returning the product. If the     Entrepreneur has not reported that the Consumer has to bear these costs or if     the Entrepreneur pointed out that he will bear the costs himself, the     Consumer need not pay the cost of returning the product.
6.    If the Consumer withdraws after having first explicitly requested that the     performance of a service or the supply of gas, water or electricity having not     been made ready for sale not be started in a limited volume or given quantity     during the period of reflection, the Consumer shall pay the Entrepreneur an     amount that is equal to the part of the obligation already    performed at     the     time of withdrawal as compared with the full compliance of the     obligation.
7.    The Consumer does not bear the costs for performing services for the supply     of water, gas or electricity that had not been made ready for sale in a limited     volume or quantity, or for the supply of district heating if
a.    the Entrepreneur has not provided the Consumer with the statutorily         required information about the right of withdrawal, the compensation of         costs in case of withdrawal or the standard form for withdrawal, or
b.    if the Consumer has not explicitly requested that the performance of         the service or the supply of gas, water and electricity or district heating         be started during the period of reflection.
8.        The Consumer does not bear any cost for the full or partial delivery of         digital content not stored on a physical carrier if
a.    prior to the delivery, he has not explicitly consented to start             performance of the agreement before the end of the period of reflection;
b.    he did not acknowledge to lose his right of withdrawal when giving         consent; or
c.    the Entrepreneur failed to confirm the Consumer’s statement.
9.    If the Consumer exercises his right of withdrawal, all additional agreements     end by operation of law.

Article 9 – Entrepreneur’s obligations in case of withdrawal

1.    If the Entrepreneur makes the notification of withdrawal by electronic means     possible, he shall promptly send a return receipt.
2.    The Entrepreneur shall reimburse all payments made by the Consumer,     including any delivery costs that the Consumer may charge for the returned     product, as soon as possible but within 14 days following the day on which     the Consumer notified him of the withdrawal. Unless the Entrepreneur offers     to collect the product himself, he can wait with paying back until having    received the product or until the Consumer proved that he returned the     product, whichever occurs first.
3.    The Entrepreneur shall make use of the same means of payment that the     Consumer used, unless the Consumer consents to another method. The     reimbursement is free of charge for the Consumer.
4.    If the Consumer opted for a more expensive method of delivery instead of the     cheapest standard delivery, the Entrepreneur need not reimburse the     additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:
1.    Products or services with a price that is subject to fluctuations in the     financial market on which the Entrepreneur has no influence and which may     occur within the period of withdrawal;
2.    Agreements that are concluded during a public auction. A public auction is     defined as a selling method whereby the Entrepreneur offers products, digital     content and/or services to the Consumer who is personally present or has the     possibility to be personally present at the auction under the direction of an     auctioneer and whereby the successful bidder is obliged to purchase the     products, the digital content and/or the services.
3.    Services agreements, after full performance of the service, but only if
a.    the performance started with the Consumer’s explicit prior consent; and
b.    the Consumer stated that he will lose his right of withdrawal as soon as         the Entrepreneur has fully performed the agreement.
4.    Services agreements for making accommodation available when a certain     period of implementation is provided and other than for residential     purposes, goods transports, car rental services and catering;
5.    Agreements related to leisure activities when a certain date or period of     performance is arranged in the agreement;
6.    Products manufactured in accordance with the Consumer’s specifications     which are not prefabricated and which are produced on the basis of a     Consumer’s individual choice or decision or which are intended for a specific     person;
7.    Perishable products or products with a limited durability.
8.    Sealed products which are for health or hygiene reasons not suitable for being     returned and of which the seal was broken;
9.    Products which for their nature are irreversibly mixed with other products;
10.    Alcoholic drinks of which the price has been agreed upon at the conclusion of     the agreement but of which the delivery can take place only after 30 days,     and whose real value depends on fluctuations in the market which the     Entrepreneur cannot affect.
11.    Sealed audio and  video recordings and computer programs of which the seals     were broken after delivery;
12.    Newspapers, periodicals or magazines, with the exception of subscriptions to     them;
13.    The delivery of digital content other than on a physical carrier, but only if:     a.    the performance was started with the Consumer’s explicit prior             consent;
b.    the Consumer stated that he will lose his right of withdrawal by doing         so.

Article 11 – The price

1.     The prices of the products and/or services provided shall not be raised during     the validity period given in the offer, subject to changes in price due to     changes in VAT rates.
2.     Contrary to the previous paragraph, the Entrepreneur may offer products or     services whose prices are subject to fluctuations in the financial market that     are beyond the Entrepreneur’s control, at variable prices. The offer will state     the possibility of being subject to fluctuations and the fact that any indicated     prices are target prices.
3.     Price increases within 3 months after concluding the contract are permitted     only if they are the result of new legislation.
4.     Price increases from 3 months after concluding the contract are permitted     only if the Entrepreneur has stipulated it and
a.     they are the result of legal regulations or stipulations, or
b.     the Consumer has the authority to cancel the contract before the day on         which the price increase starts.
5.     All prices indicated in the provision of products or services are including VAT.
Article 12 – Performance of an agreement and extra Guarantee
1.     The Entrepreneur guarantees that the products and/or services comply with     the contract, with the specifications listed in the offer, with reasonable     requirements of usability and/or reliability and with the existing statutory     provisions and/or government regulations on the day the contract was     concluded. If agreed, the Entrepreneur also guarantees that the product is     suitable for other than normal use.
2.     An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or     Importer shall never affect the rights and claims the Consumer may exercise     against the Entrepreneur about a failure in the fulfilment of the Entrepreneur’s     obligations if the Entrepreneur has failed in the fulfilment of his part of the     agreement.
3.     ‘Extra guarantee’ is taken to mean each obligation by the Entrepreneur, his     Supplier, Importer or Manufacturer in whom he assigns certain rights or     claims to the Consumer that go further than he is legally     required in case he     fails in the compliance with his part of the agreement.

Article 13 – Delivery and execution

1.     The Entrepreneur shall exercise the best possible care when booking orders     and executing product orders and when assessing requests for the     provision of services.
2.     The place of delivery is at the address given by the Consumer to the     Entrepreneur.
3.    With due observance of the stipulations in Article 4 of these General Terms     and Conditions, the Entrepreneur shall execute accepted orders with     convenient speed but at least within 30 days, unless another delivery period     was agreed on. If the delivery has been delayed, or if an order cannot be     filled or     can be filled only partially, the Consumer shall be informed about this     within one month after ordering. In such cases, the Consumer is entitled to     repudiate the contract free of charge and with the right to possible     compensation.
4.     After repudiation in conformity with the preceding paragraph, the     Entrepreneur shall return the payment made by the Consumer promptly but     at least within 30 days after repudiation.
5.     The risk of loss and/or damage to products will be borne by the Entrepreneur     until the time of delivery to the Consumer or a representative appointed in     advance and made known to the Consumer, unless explicitly agreed     otherwise.

Article 14 – Continuing performance agreements: duration, termination and renewal


1.     The Consumer may at all times terminate a contract that was concluded for     an indefinite time and which extends to the regular delivery of products     (including electricity) or services, with due observance of the termination     rules and subject to not more than one month’s notice.
2.     The Consumer may at all times terminate a contract that was concluded for a     specific time and which extends to the regular delivery of products (including     electricity) or services at the end of the specific period, with due observance     of the termination rules and a subject to not more than one month’s notice.
3.     The Consumer can cancel the agreements mentioned in the preceding     paragraphs:
–     at any time and not be limited to termination at a particular time or in a         given period;
–     at least in the same way as they were concluded by him;
–     at all times with the same notice as the Entrepreneur stipulated for         himself.
4.     An agreement concluded for a definite period which extends to the regular     delivery of products (including electricity) or services may not be     automatically extended or renewed for a fixed period.
5.     Notwithstanding the preceding paragraph, a contract for a definite period    which extends to the regular delivery of dailies, newspapers, weekly     newspapers and magazines, may tacitly be renewed for specific period of    three months at the most if the Consumer can terminate this extended     agreement towards the end of the extension with a notice of one month at the     most.
6.     An agreement concluded for a definite period and which extends to the     regular delivery of products or services may only be extended tacitly for an     indefinite period if the Consumer can cancel it at any time with a notice of one     month. The notice is three months at the most in vase the contract is about     a delivery of dailies, newspapers and weeklies and magazines occurring     regularly but less than once a month.
7.     An agreement with limited duration of regular delivery of trial dailies,     newspapers, weeklies and magazines (trial or introductory subscription) is not     renewed tacitly and ends automatically after the trial or introductory period.
8.     If the duration of a contract is more than one year, the Consumer may     terminate the contract at any time after one year with a notice of not more     than one month, unless reasonableness and fairness resist the termination     before the end of the agreed term.

Article 15 – Payment

1.     Unless otherwise stipulated in the agreement or in the additional conditions,     the amounts to be paid by the Consumer must be settled within 14 days after     the period of reflection, or if there is no period of reflection within 14 days     after concluding the agreement. In case of an agreement to provide a service,     this period starts on the day that the Consumer received the confirmation of     the agreement.
2.     When selling products to Consumers, it is not permitted to negotiate an     advance payment of more than 50% in the General Terms and Conditions.     If an advance payment was agreed, the Consumer may not assert any right     regarding the execution of the order in question or the service(s) in     question before making the agreed advance payment.
3.     The Consumer has the duty to inform the Entrepreneur promptly of possible     inaccuracies in the payment details that were given or specified.
4.     In case the Consumer has not complied with his payment obligation(s) in     time, and the Entrepreneur has pointed out to him that the payment was late     and allowed the Consumer a period of 14 days to comply with the payment     obligations, the Consumer is to pay the statutory interest on the amount     payable and the Entrepreneur is entitled to charge the Consumer with any     extrajudicial collection costs. These extrajudicial collection costs amount to no     more than 15% for outstanding amounts up to € 2,500, 10% for the following     € 2,500 and 5% for the following € 5000, with a minimum of € 40. The     Entrepreneur may deviate from the aforementioned amounts and percentages in favour of the Consumer.

Article 16 – Complaints procedure

1.     The Entrepreneur shall have a sufficiently notified complaints procedure in     place, and shall handle the complaint in accordance with this complaint     procedure.
2.     Complaints about the performance of the contract shall be submitted fully and     clearly described to the Entrepreneur within a reasonable time after the     Consumer discovered the defects
3.     The complaints submitted to the Entrepreneur shall be replied within a period     of 14 days after the date of receipt. Should a complaint require a foreseeable     longer time for handling, the Entrepreneur shall respond within 14 days with a     notice of receipt and an indication when the Consumer can expect a more     detailed reply.
4.     A complaint about the Entrepreneur’s product, service or after-sales service     can also be submitted to Body-Linguistics with a complaints form     given in the Consumer Page of the website The complaint will then be     sent to the Entrepreneur in     question and to Body-Linguistics.
5.     If the complaint cannot be solved in joint consultation within a reasonable
time or within 3 months after submitting the complaint, there will be a dispute     that is open to the dispute settlement rules.

Article 17 – Disputes

1.     Contracts between the Entrepreneur and the Consumer to which these     General Terms and Conditions apply, are exclusively governed by Dutch law.
2.     With due observance of the provisions set out below, the disputes between     the Consumer and the Entrepreneur about the formation or the performance     of contracts related to products or services that the Entrepreneur must deliver     or has already delivered can be submitted by both the Consumer and the Entrepreneur to
3.     A dispute is handled by Body-Linguistics only if     the Consumer submitted his/her complaint to the Entrepreneur within a     reasonable period.
4.     The dispute must have been submitted in writing to Body-Linguistics     within three months after arising of the dispute.
5.     If the Consumer wishes to submit a dispute to Body-Linguistics, the     Entrepreneur is bound by this choice. When the Entrepreneur wishes to file     the dispute to Body-Linguistics the Consumer must speak out in     writing within five weeks after a written request made by the Entrepreneur     whether he so desires or wants the dispute to be dealt with by the competent     court. If the Entrepreneur has not heard of the Consumer’s option within the     period of five weeks, the Entrepreneur is entitled to submit the dispute to the     competent court.
6.       A decision made by Body-Linguistics is a binding advice.
7.   Body-Linguistics will not handle a dispute or will discontinue handling     it if the Entrepreneur is granted a moratorium, goes bankrupt or actually     ended his business activities before the Commission has handled a dispute at     the hearing and delivered a final award.

Article 18 –Guarantee by this branch of industry

1.     Webshop Keurmerk guarantees that its members follow the binding advice of     the Disputes Committee Webshop unless the member decides to send the     binding opinion for review to the Court within two months. This     guarantee     revives if after review by the Court the binding opinion has been     confirmed and the judgement has become final. Webshop Keurmerk will pay     this amount to the Consumer up to €10,000 per binding opinion. € 10,000     will be paid if the amount exceeds €10,000 per binding advice. As to the     remaining amount, Webshop Keurmerk has an obligation to try to ensure     that members comply with the binding advice.
2.     For the application of this guarantee, it is required that the Consumer submit     a written appeal to Webshop Keurmerk and that he assign the claim against     the Entrepreneur to the Stichting Webshop Keurmerk. If the claim against     the Entrepreneur exceeds €10,000, the Consumer will be offered to assign the     claim on for the excess amount to Stichting Webshop Keurmerk, after which     this organisation, in its own name and at its own expense, shall try to get     payment and fulfilment of these rights to compensate the Consumer.

Article 19 – Additional provisions or derogations
Additional provisions of and/or derogations from these General Terms and Conditions should not be to the Consumer’s detriment and must be put in writing or recorded in such a way that the Consumer can store them in an accessible manner on a long-term data carrier.

Article 20 – Amendments to the General Terms and Conditions of  Body-Linguistics

1.     These General Terms and Conditions will not be changed other than in     consultation with the Consumentenbond (Consumers’ Association).
2.     Amendments to these Terms and Conditions are valid only after being     published in the appropriate way, provided that in case of appropriate     amendments, the provision that is most favourable for the Consumer shall     prevail during the validity of an offer.

Adres Body-Linguistics

Schinkelhavenstraat 23 d, 1075 VP  Amsterdam.

Appendix I: Standard form for withdrawal


Standard Form for Withdrawal

(Complete this form and return it only when you want to revoke the agreement)

–    To:     [Entrepreneur’s name]
[Entrepreneur’s geographic address]
[Entrepreneur’s fax number, if available]
[Entrepreneur’s email address or electronic address]

–    I/We hereby inform you that I/we wish to revoke our agreement     on the sale of the following products: [specification of the      product]*
the delivery of the following digital content [specification of the     digital     content]*
the performance of the following service [specification of the     service]*

–    Ordered on*/received on* [date of ordering the services or receiving     products]*
–    [Consumer’s name]
–    [Consumer’s address]
–    [Consumer’s signature] (only when this form is submitted on paper)

*) Delete and/or complete where appropriate.

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